Vacancy Details

Customer Service Adviser

Elmbridge Borough Council
£21,461- £26,214
Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD
Working Pattern:
Full Time/Part Time
36 hours per week. 2 full time (36 hours) and 1 part time.
DBS Check:
Closing Date:
27/02/2019 at 17:00 PM
Elmbridge Borough Council

Customer Service Adviser

2 full time and 1 part time

 Contractual Hours – 36hrs per week

 Salary: £21,461- £26,214

 Grade: S4-S5


Ref: PES


Do you have excellent customer service skills and a professional telephone manner?

Are you energetic and self-motivated?

Are you looking to grow in your next career move?

Well, in your new role as a customer service adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.

You will be assisting customers with access and information across a wide range of council services, using multimedia key contact channels and also dealing with visitor enquiries at our office in Esher. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm. You will receive all the training you need to succeed.

If you’re interested in a career with the council, this is a great way to progress.  We will invest in your learning and development to help you achieve your goals. Other benefits include:

  • 23 days holiday, rising to 25 after 2 years
  • Free car parking
  • Season ticket loans
  • Cycle to work scheme
  • Annual health check
  • Contributory local government pension scheme

For more information about the role please contact Karen Gibbs, Customer Service Manager or visit to find out more about working for Elmbridge Borough Council.

Closing Date: Friday at 5pm 27 February 2019

Interviews: Thursday 7 and Friday 8 March 2019

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community.

How to apply

Please note that we do not accept CVs. We only accept online applications.

To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.

Further information on this vacancy

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