Community Transport Passenger Assistant SCP 2-3

Interested in supporting people in the community? Our Community Transport service supports children, young people and adults with additional needs and disabilities to access education, Hub Centres and community services safely and comfortably. We are committed to providing a reliable and caring transport service that enables people to participate fully in their daily activities and maintain their independence.

We are looking for someone who will ensure our clients are in a safe, welcoming, inclusive, and enjoyable environment.

About the Role

Community Transport currently has two Passenger Assistant opportunities available:

Monday to Friday 4 hours per day with working days agreed according to service needs

As a Passenger Assistant, you will support passengers throughout their journey, assisting with boarding and disembarking, helping to ensure seatbelts and specialist equipment are secured, and providing care and reassurance during transport. Working alongside our Drivers, you will play an important role in delivering a high-quality and safe transport service across the community.

About You

• You will have good literacy and communication skills.
• You will enjoy working with children, young people and adults with additional needs and disabilities.
• You will be patient, caring and committed to ensuring the safety and wellbeing of passengers at all times.
• You will have the ability to work effectively as part of a team alongside Community Transport Drivers.
• You will have good organisational skills and be able to respond calmly and appropriately in a range of situations.
• You will be willing to undertake relevant training, including passenger assistant and first aid training.
• You will be flexible and able to work split shifts between the hours of 7.00am and 6.00pm, Monday to Friday, where required.
• You will be based at our transport depot at River Mole Business Park, Mill Road, Esher.

If you think you can make a difference in the community and enjoy working as part of a team, then we need you!

If you have any queries, please call Steve Hughes, Community Transport Manager, on 07889 048025

Closing Date: Monday 19^th October 2026

Interviews to commence week beginning: Monday 26^th October 2026

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk

How to apply

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.

  https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form

To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.