Vacancy Details
ICT Service Desk Analyst x2
ICT Service Analyst, ICT & Digital Services
Salary: £29,028 – £36,666
- Can you multi-task, problem solve and offer a variety of technical support?
- Do you have great communication skills, attention to detail and a customer focused attitude?
- Do you work well within a team, enjoy helping others and can interact with people at different levels and abilities?
If the answer is ‘yes’, we may have the role for you.
We are a forward-thinking organisation dedicated to placing our residents at the core of everything we do. You will see that in our culture, our values, our commitment to the wellbeing of our employees, and our progressive approach to IT and our digital future.
In Elmbridge, our residents can find information, pay bills, and contact us at their convenience, and our IT and digital services are designed to support this.
Reflecting our commitment to flexible working, our colleagues can access their email and work programs whenever they need to, thanks to our robust approach to IT and digital.
You can be part of this!
About you
- You will have the technical skill and experience of IT, voice (MS Teams) and mobile devices (iPhone and iPad), including mobile device management (InTune), thin clients and laptops.
- You will have experience of Windows, M365, Teams voice, support desk and customer contact.
- You will also have strong communications skills, be equally as comfortable working in a team as on your own and where appropriate, you will be happy to ‘muck-in’ and support your colleagues.
- Most of all, you will be a vital team member on the front line of our IT service delivery.
About us
- Flexibility: We know you have to juggle work and life commitments and our approach to hybrid working reflects that.
- Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.
- Learning and development: We will support you on your learning journey by creating a bespoke learning and development plan.
And did we mention you get your birthday off? No annual leave required!
If this sounds like the job for you, contact us!
We are happy to have an informal chat about the role, don’t hesitate to contact Andy Matharoo on 01372 474131 if you have any questions.
What are you waiting for?
Closing date: Friday 18th October, 9am
Interviews: wc 4th November
Equal Opportunities
Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk
How to apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.